Need original firmware for AP9617 (AOS 2.6.4) supporting ATS (ATS v2.6.1)

[oper]

Hi.

I recently found and repurposed an old ATS from circa 2005 (fitted with an AP9617 NMC1 card).

Without checking any further, I went ahead and upgraded the AP9617 using the only firmware that was available on the APC/Schneider website. This applied AOS 3.9.4 and SUMX 3.9.3.

I can still login to the AP9617, but I can no longer see the ATS! Hindsight is a wonderful thing.

Can someone kindly offer me a link to the original firmware (AOS 2.6.4/ATS v2.6.1), so that I can get back to where I started, or a newer version that will still support the ATS?

[Teken]

What is the specific model ATS on site?

[oper]

It just seems to be called an "Automatic Transfer Switch", with no obvious model number (photo attached). I've also attached a screenshot of the GUI before I upgraded it.

[Teken]

That’s a APC AP7750 ATS you have there. The other similar model with an internal NMC is a AP7750A.

It would probably be a lot faster to contact APC Technical Support to see if they have the firmware archived somewhere.

In the interim I’ll look around to see if I still have a copy as I did update a AP7750A ATS to 3.9.4 / 3.9.3 

[The_Deviant]

I'm in the same boat, if someone could assist with the ATS firmware for the AP9617 in a APC AP7750.

[oper]

What's also frustrating is that I have an identical spare ATS (also fitted with an AP9617), so I thought I'd be able to simply pull the .bin files off it (using WinSCP with FTP). Unfortunately, you can only pull the event, data and config files i.e. not the .bin AOS or ATS image files! Oh, and by the way, I also ran into the weird DHCP problem with these cards, in that you have to configure Option 43 to provide the "01 04 31 41 50 43" string, or the NMC card won't get an IP address!

[The_Deviant]

I ran into the DHCP vendor cookie issue as well.  There is an option in the config (at least on the version mine had before I blew it up with the "UPS" version) under the network settings that said something along the lines of 'require DHCP vendor cookie' (or something like that) that has to be turned off to make it work.  In later revisions, it's off by default.

I was totally going to try the same thing you did; copying the bin files from a working unit.  GRRR.  Figures.

At this point I think we're probably out of luck on getting a copy of the correct firmware, unless some super amazing person has a copy lying around 🙂

[Teken]

I found a copy of the AP7750A ATS firmware. Whether this firmware applies to the stand alone AP9717 NMC I don't recall so use at your own risk! ☝️

Let me know how it all turns out and if it resolves the issue please do mark this as a solution.

NOTE: Seems the APC forum doesn't like the upload so please send me a PM with your email so I can provide a shared link via BOX.

[oper]

I ended up logging a support ticket with Schneider and they managed to provide me with the old 'apc_hw02_aos264_ats261.exe' application, so I was able to recover my AP9617 NMC / AP7722 ATS combination!

Thank you Schneider support!

I've asked if this firmware will be made available on their website or whether other users could log a support ticket (referencing my ticket) to get access to this firmware.

[Teken]

That’s great to hear but it would benefit a lot of people if you could host a link to download the same. 👍

[The_Deviant]

Hey, all-

Thanks to Oper, I have the firmware.  I've placed it at the following:

https://tinyurl.com/AP9617ATS

Full disclosure: I tried it on my APC AP7750 ATS with the AP9617 card, and it did not work for me (bricked my card, just as the AP7750A firmware did on another card).  So- use at your own risk.

[tuxman]

Any chance you would be willing to share that application somehow ? I'm in the same boat, well actually I thought i had an upgraded version, and turns out it was the wrong firmware, so now I have a 19" APC Management card (it won't talk to the ATS).  

[artm]

Any update here? Has anyone else tried the file noted? I have a few AP7750 still running 1.10. I did notice a bug recently: when outputing over 10A on either source, the log file data is incorrect (cutoff). That is, when the ouput is 12.7A, the log file notes it as 1.2A. However, the status page shows it correctly.