NMC2 firmware upgrade on Galaxy ?

[BillP]

Hello,

We have two Galaxy UPS with old NMC2 firmwares, containing unknown apps (msu and chu), which does not appear on either ftp or web sites :

• Galaxy 5500 80kVA with AP9635CH (03/22/2014)
  • bootmon v1.0.2 (Jan 21 2010)
  • aos v5.1.9 (Oct 15 2012)
  • chu v5.1.1 (Apr 26 2013)
• Galaxy 7000 160kVA with AP9635CH (08/25/2014)
  • bootmon v1.0.2 (Jan 21 2010)
  • aos v5.1.7 (Nov 22 2011)
  • msu v5.1.3 (Jan 16 2012)

Is there a way to get up2date firmware packages ?

Best regards

[BillP]

Hi,

Yes, there are new firmwares for both of these UPSs. They aren't posted on our website because these upgrades have to be done by a field service engineer. And they often require the UPS themselves to also be upgraded or have a specific version on them before upgrading the Network Management Card firmware.

To get upgrades, you'll want to contact your local/regional 3ph support team to start the process to see if you're eligible for upgrades and to apply them.

Side note: the firmware apps for the UPSs have changed.. Galaxy 300 will now use 'g300' firmware app instead of 'chu' and Galaxy 7000 will use 'g7k' instead of 'msu.' 

[BillP · Accepted solution]

Hi again,

Thanks a lot for this quick and detailed answer.

We will get in touch with our support provider.

Kind regards