My 650 seems to shut down when not in use

[Anonymous user]

My APC always shuts down by it's self when not in use.. By not in use i mean I'll go a few days without using the desktop computer and when i go to start it.. there is no power.. i have to push the button on apc to start it.. i never got a disk with it and i noticed a USB connection.. I don't have that connected.. not sure if that means anything..

Thank you

4B140P55795

BE650G1

[BillP]

Hi Bill,

Could you confirm which outlet the desktop is plugged into?  What LED's are lit when you the unit is on and powering the desktop and are these same LED's on prior to pressing the power to then turn on your desktop?

You should not have to connect the USB cable to operate the unit.

Regards,

[Anonymous user]

I have the desktop and monitor plugged into the Back up/ surge protection slots.. after starting the surge protection up i have green lights. No lights prior to having to start it for power.

[Anonymous user]

When the computer is left on there seems to be no problem

[BillP]

In these instances when you computer is off and you come back to find the UPS off as well, do you experience loses in utility power?

I would recommend resetting the unit by unplugging it from utility power, unplugging any equipment plugged into it, disconnecting the internal battery, and holding down the power button for about 30 seconds.  After this time period, reconnect everything and monitor the unit for any changes.  If this issue continues, I would advise calling into APC technical support to start a case for further assistance.

Regards,

[Anonymous user · Accepted solution]

Thank you

Best regards for the new year

Bill