Lost the local network management interface-to-integrated Environmental Monitor (Universal I/O at Port 1) communication

[Anonymous user]

  We have a Smart-UPS RT 3000 with network interface AP9631 the system was worked perfectly
since yesterday. This error Environment: Lost the local network management
interface-to-integrated Environmental Monitor (Universal I/O at Port 2)
communication.

Followed by

Environment: Restored the local network management interface-to-integrated
Environmental Monitor (Universal I/O at Port 2) communication.

They are being generated once every few seconds and I have turned off email
notification as it was continually emailing alerts.

  I have Smart UPS RT 3000 with UPS network Management card 2 AP9631 with

• 1 Network port

•         2 Universal port (port 1 install on it the temp sensor and the other port empty)
•         2 USB port are empty
•        1 Serial port install on the server

       The firmware on the card is v6.0.6

what u advice me in this error

[BillP]

I would remove the temperature sensor temporarily and reboot the card and see if the issue still persists. You can also move it to port 2 and reboot the card and see if the messages persist so we can narrow down where the issue is.

also, what do you mean by "serial port install on the server" because you should not be using a network management card AND the serial port on the UPS or the console jack on the management card.

also, can you be specific on the Smart UPS RT 3000 model? Check under About->UPS and let me know what you see there please. Secondly, under About->Network, can you give me the first several digits of the AP9631 serial number? i.e. JA1012XXXXXXX

[Anonymous user]

  We have a Smart-UPS RT 3000 with network interface AP9631 the system was worked perfectly
since yesterday. This error Environment: Lost the local network management
interface-to-integrated Environmental Monitor (Universal I/O at Port 2)
communication.

Followed by

Environment: Restored the local network management interface-to-integrated
Environmental Monitor (Universal I/O at Port 2) communication.

They are being generated once every few seconds and I have turned off email
notification as it was continually emailing alerts.

  I have Smart UPS RT 3000 with UPS network Management card 2 AP9631 with

• 1 Network port

•         2 Universal port (port 1 install on it the temp sensor and the other port empty)
•         2 USB port are empty
•        1 Serial port install on the server

       The firmware on the card is v6.0.6

what u advice me in this error

[Anonymous user · Accepted solution]

Thanks for your reply

I remove the temperature sensor from port 1 and put it in port 2 the same error of course I reboot it after every removal

Environment: Restored the local network management interface-to-integrated

Environmental Monitor (Universal I/O at Port 2) communication.

after I remove the sensor from all port it is stop generate the error

I mean by serial port to the server and the jack in the management card in UPS

the UPS is Smart-UPS RT 3000 XL for the network card is 5A114......

anther question the Bypass mode I must put the UPS in Bypass mode or not

because the UPS gave me this error yesterday
UPS: Bypass not in range ; low voltage.