Local Management-To-UPS Communication Lost

[Anonymous user]

Hi All,

I'm encountering the error in the subject... I restarted the NMC and it worked for a couple of minutes:

06/03/2013	11:06:20	UPS: Lost the local network management interface-to-UPS communication.
06/03/2013	11:01:21	UPS: Restored the local network management interface-to-UPS communication.

I have no other cable connected to the NMC, just the network cable.

Here is the info from Administration - General - About tab:

	Hardware Factory Model Number: AP9631-IBM Serial Number: JA1007003810 Hardware Revision: 05 Manufacture Date: 02/08/2010 MAC Address: 00 C0 B7 51 2D F8 Management Uptime: 0 Days 1 Hour 29 Minutes
	Application Module Name: sumx Version: v5.0.3 Date: Aug 6 2009 Time: 21:53:59
	APC OS (AOS) Name: aos Version: v5.0.3 Date: Aug 4 2009 Time: 13:12:44
	APC Boot Monitor Name: bootmon Version: v1.0.0 Date: Oct 8 2008 Time: 16:03:02

The UPS model is IBM 5000VA / 24195KX - IBM 5000VA HV UPS.

Please let me know if any other info is needed.

Many thanks and best regards,

Adrian

[Anonymous user · Accepted solution]

I updated the NMC to the latest firmware:

Hardware Factory

Model Number:     AP9631-IBM

Serial Number:     JA1007003810

Hardware Revision:     05

Manufacture Date:     02/08/2010

MAC Address:     00 C0 B7 51 2D F8

Management Uptime:     0 Days 1 Hour 14 Minutes

Application Module

Name:     sumx

Version:     v6.0.6

Date:     Apr 5 2013

Time:     11:25:39

APC OS (AOS)

Name:     aos

Version:     v6.0.6

Date:     Apr 5 2013

Time:     10:36:37

APC Boot Monitor

Name:     bootmon

Version:     v1.0.2

Date:     Jan 21 2010

Time:     13:35:57

That error still persists, but it disconnect and connects after a couple of seconds:

06/03/2013	14:33:58	Device	UPS: Restored the local network management interface-to-UPS communication.
06/03/2013	14:33:48	Device	UPS: Lost the local network management interface-to-UPS communication.
06/03/2013	14:31:51	Device	UPS: Restored the local network management interface-to-UPS communication.
06/03/2013	14:31:37	Device	UPS: Lost the local network management interface-to-UPS communication.
06/03/2013	14:26:20	Device	UPS: Restored the local network management interface-to-UPS communication.
06/03/2013	14:26:14	Device	UPS: Lost the local network management interface-to-UPS communication.