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Local Management-To-UPS Communication Lost

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tudor_apc
Crewman tudor_apc
Crewman

Posted: ‎2021-07-01 03:20 AM

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Posted: ‎2021-07-01 03:20 AM

Local Management-To-UPS Communication Lost

This was originally posted on APC forums on 6/3/2013


Hi All,

I'm encountering the error in the subject... I restarted the NMC and it worked for a couple of minutes:

  06/03/201311:06:20UPS: Lost the local network management interface-to-UPS communication.
  06/03/201311:01:21UPS: Restored the local network management interface-to-UPS communication.

I have no other cable connected to the NMC, just the network cable.

Here is the info from Administration - General - About tab:

Hardware Factory
Model Number:AP9631-IBM
Serial Number:JA1007003810
Hardware Revision:05
Manufacture Date:02/08/2010
MAC Address:00 C0 B7 51 2D F8
Management Uptime:0 Days 1 Hour 29 Minutes
Application Module
Name:sumx
Version:v5.0.3
Date:Aug 6 2009
Time:21:53:59
APC OS (AOS)
Name:aos
Version:v5.0.3
Date:Aug 4 2009
Time:13:12:44
APC Boot Monitor
Name:bootmon
Version:v1.0.0
Date:Oct 8 2008
Time:16:03:02

The UPS model is IBM 5000VA / 24195KX - IBM 5000VA HV UPS.

Please let me know if any other info is needed.

Many thanks and best regards,

Adrian

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tudor_apc
Crewman tudor_apc
Crewman

Posted: ‎2021-07-01 03:20 AM

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Posted: ‎2021-07-01 03:20 AM

This was originally posted on APC forums on 6/3/2013


I updated the NMC to the latest firmware:

Hardware Factory

Model Number:     AP9631-IBM

Serial Number:     JA1007003810

Hardware Revision:     05

Manufacture Date:     02/08/2010

MAC Address:     00 C0 B7 51 2D F8

Management Uptime:     0 Days 1 Hour 14 Minutes

Application Module

Name:     sumx

Version:     v6.0.6

Date:     Apr 5 2013

Time:     11:25:39

APC OS (AOS)

Name:     aos

Version:     v6.0.6

Date:     Apr 5 2013

Time:     10:36:37

APC Boot Monitor

Name:     bootmon

Version:     v1.0.2

Date:     Jan 21 2010

Time:     13:35:57


That error still persists, but it disconnect and connects after a couple of seconds:

06/03/201314:33:58DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:33:48DeviceUPS: Lost the local network management interface-to-UPS communication.
06/03/201314:31:51DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:31:37DeviceUPS: Lost the local network management interface-to-UPS communication.
06/03/201314:26:20DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:26:14DeviceUPS: Lost the local network management interface-to-UPS communication.

See Answer In Context

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tudor_apc
Crewman tudor_apc
Crewman

Posted: ‎2021-07-01 03:20 AM

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Posted: ‎2021-07-01 03:20 AM

This was originally posted on APC forums on 6/3/2013


I updated the NMC to the latest firmware:

Hardware Factory

Model Number:     AP9631-IBM

Serial Number:     JA1007003810

Hardware Revision:     05

Manufacture Date:     02/08/2010

MAC Address:     00 C0 B7 51 2D F8

Management Uptime:     0 Days 1 Hour 14 Minutes

Application Module

Name:     sumx

Version:     v6.0.6

Date:     Apr 5 2013

Time:     11:25:39

APC OS (AOS)

Name:     aos

Version:     v6.0.6

Date:     Apr 5 2013

Time:     10:36:37

APC Boot Monitor

Name:     bootmon

Version:     v1.0.2

Date:     Jan 21 2010

Time:     13:35:57


That error still persists, but it disconnect and connects after a couple of seconds:

06/03/201314:33:58DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:33:48DeviceUPS: Lost the local network management interface-to-UPS communication.
06/03/201314:31:51DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:31:37DeviceUPS: Lost the local network management interface-to-UPS communication.
06/03/201314:26:20DeviceUPS: Restored the local network management interface-to-UPS communication.
06/03/201314:26:14DeviceUPS: Lost the local network management interface-to-UPS communication.

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