Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Loads show 0 after update UPS firmware on "smt3000rmi2u" from 9.3 to 9.6

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Loads show 0 after update UPS firmware on "smt3000rmi2u" from 9.3 to 9.6
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
109
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to APC UPS Data Center & Enterprise Solutions Forum
aysebaci
aysebaci
Cadet

Posted: ‎2021-07-25 10:03 AM . Last Modified: ‎2021-07-25 10:13 AM

0 Likes
0
673
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-25 10:03 AM . Last Modified: ‎2021-07-25 10:13 AM

Loads show 0 after update UPS firmware on "smt3000rmi2u" from 9.3 to 9.6

Hello everyone\ 

I have a ups with model number "smt3000rmi2u" i use this now 2 years


I wanted to reach over the network and i bought a ap9631 network card with firmware v6.9.4


I get on ap9631 a error like can't connect to ups.


After some research, I saw that ups firmware update needed. 


My ups firmware was running with 9.3 version  and via "Firmware Upgrade Wizard 4.2.1" i have installed 9.6 firmware.

After fimware update ap9631 get connection with ups 

but 

After Update on the UPS LCD also on "PowerChute Business Edition" installed on windows and also on the  ap9631  interface LOADS shows 0. 

 

I think now new firmware can't interpret the information from the chip.


Other than that everything seems to be working.
Normally it should be 25% - 30% loads.

 

i found "Firmware Upgrade Wizard 4.1.1" file and i get ups firmware 9.4
i also installed but loads problem not solved.

 

 I want to go back to 9.3 but I can't the fırmware file like  "SMT18UPS_09-3.ENC"

 

firmware files

SMT18UPS_09-6.ENC

SMT18UPS_09-4.ENC

 

I think i need  SMT18UPS_09-3.ENC

 

can someone help me

Thanks

Labels
  • Labels:
  • Datacenter UPS
  • Smart-UPS & Symmetra LX-RM
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 0
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of