Load Dropping when re-calibrating

[LuckyPhil_apc]

Hi all,

Just noticed on one of my Smart-UPS 1500RM, before I started the re-calibration the load on the unit was 50%. After the re-calibration was running the load droped to 34.4%, this unit is at a remote location but I don't think that any devices dropped off. I also noticed this on another unit doing the same thing last week.

Is this normal or is there someother problem.

Serial number: AS0826132039

Sumx: 3.7.2

AOS: 3.7.3

H/W: Rev A10

Thanks

Phil

[BillP · Accepted solution]

Hi Phil,

Can you provide the logs (event.txt, data.txt, config.ini) for your UPS Network Management Card so we can review them? This could be a coincidence if you're saying no load was actually removed. The logs can show us a history of the load and if any flucutations previously. If it is not obvious, let us know where to look time/date wise for when you started the calibration.

Instructions here on downloading logs -> http://www.schneider-electric.us/support/index?page=content&country=US〈=en&locale=en_US&id=FA156131