Issues Upgrading Firmware AP7802

[irizarry922_apc]

This was originally posted on APC forums on 12/14/2017

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I'm trying to upgrade the firmware on some of my AP7802 RPDU's. The RPDU's are currently @ v3.7.3 and I'm trying to accomplish this effort remotely. The problem I'm having is that I'm unable to log into the NMC interface via ISX Central 6.2.0, SSH or Telnet. I've also tried using Winscp to SCP or FTP to the interface. I'm able to ping the NMC and can establish an initial FTP session via command prompt but when asked to login it does not accept the login credentials(we assume FTP has not been enabled). I have tried or admin login as well as the Super User login(which was most likely disabled upon config), with no success. I'm wondering if there is any option I'm missing to try and accomplish this remote upgrade? Please advise.  Thanks.

[B-DoubleE_apc]

This was originally posted on APC forums on 12/14/2017

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Hi Michael,

Just to confirm, you've tried you login credentials through the web UI using ISX Central? If that's not working, along with the CLI through telnet/FTP, then you would need to reset the password to the factory default. Instructions can be found here: http://www.schneider-electric.com/en/faqs/index?page=content&id=FA156075

You'd need to follow the steps under "Network Management Card 1 procedure". You'd also need someone who is local to the PDU to connect via serial cable to the PDU. 

[irizarry922_apc · Accepted solution]

This was originally posted on APC forums on 12/14/2017

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Yes - I've tried those options, was hoping to avoid having someone local...but if that's the only option, than it is what it is.

Thanks!