Is UK Phone and Chat Support closed for holidays?

[BillP]

I was wondering if the UK Chat and Phone support centre is closed at the moment because of the holiday period? I have a possible Warranty issue with an SMT1500I that I would like help with.

When calling the 0800 2799254 number during the working day I simply got the automated message saying the support centre was closed and I should call inside office hours which were published on the website (Mon-Fri, 09:00-17:00).

I then tried to use Chat but the UK chat bot failed to allow me in because it would not look up my Post Code (or any valid UK postcode for that matter).

Does anyone know when Support are going to be available again?

[BillP]

Hi Daniel

Support should have been available on all days apart from the 3 public holidays, as far as I'm aware.

Certainly everything will be back to normal now.

Regards

Matt

[BillP · Accepted solution]

Thanks, Matt - the update is much appreciated.

I will call in today and hopefully the team can tell me if my SMT1500I is behaving as expected or not.