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We were turning up a new 15kw smart ups modular with both IMs inserted. There were alarms non-stop. Turns out one of the IMs was "programmed" or recognized our system as a 20kw RM.

After significant troubleshooting we decided to pull both IMs and insert only the IM that properly recognized the unit as a 15kW unit. All alarms cleared, except the invalid configuration stating we're missing an IM.

How do we reconfigure the IM to recognize the system as 15kW? It doesn't matter what position the "20kW" IM is in, it recognizes the UPS as a 20kW system.

Thoughts?

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