Inputted illegal characters on an admin password now can not access the device

[deanwoolley_apc]

This was originally posted on APC forums on 2/4/2019

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I was unaware that the software I was running would not allow special characters and unfortunately I updated the existing admin password with a password combining special characters.

If I added for example ^- as part of the password how would the device interpret them. I have tried to access the device remotely omitting them but it did not work.

I am concerned that the only way around this is by performing the recovery using the reset button locally unfortunately this is on numerous devices company wide. I am hoping someone can tell me otherwise.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 2/6/2019

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Hi,

Sorry for the inconvenience. Are you asking about a network management card AP9630 - AP9631? If so to recover you will need to perform a reset locally.