Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

How to configure PowerChute NOT to shutdown the server even if the battery level is critical?

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • How to configure PowerChute NOT to shutdown the server even if the battery level is critical?
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

0 Likes
4
817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

How to configure PowerChute NOT to shutdown the server even if the battery level is critical?

Hello.

I've got two servers (A and B both with PowerChute Business Edition 9.0.1 installed)  and two UPS ( Smart-UPS RT 3000 XL).

Each of the servers has two separate power supplies so that each server is connected to both UPS.

Each UPS takes power from separate power provider. In this configuration if only one provider fails (which eventually results in one of the UPS running out of power) there is no need to shutdown any of the servers - there is always the second power supply.

However, each UPS has an USB cable for event signaling (for first UPS connected to first server, for second UPS connected to second server ) and if one provider fails it eventually triggers shutdown for one of the servers, which is not a desired result for me. PowerShute does not know that there is separate power source for the server being shut down. Even if i disable shutdown in "Event Actions" for every action this still results in shutdown while testing and I do not know how to disable this.

Is there a way to configure PowerChute NOT to shutdown the server even if the battery level of the monitored  UPS is critical? I would like to close both servers at the same time if and only if both power sources are down and i managed to do this using scripts. The problem still remains however with the failure of single UPS...

Any ideas ? Generally I am not allowed to rearrange how the UPS are connected to the servers, but I can consider this option if I find that there is no other way.

Regards,

Wojciech Klarowski.

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
  • Tags:
  • PowerChute
  • shutdown
  • ups
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

0 Likes
0
815
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

Hi,

You should purchase network management cards for the UPS and then install PowerChute Network Shutdown (PCNS). PCNS has been designed to work in a redundant configuration like yours. Application Note #98 "Using PowerChute Network Shutdown in a Redundant-UPS Configuration" describes the feature and setup. You can find the document at this link http://www.apcmedia.com/salestools/BKIR-6R9NX5/BKIR-6R9NX5_R2_EN.pdf

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 4
Anonymous user
Not applicable

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

0 Likes
0
815
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

Hello.

I've got two servers (A and B both with PowerChute Business Edition 9.0.1 installed)  and two UPS ( Smart-UPS RT 3000 XL).

Each of the servers has two separate power supplies so that each server is connected to both UPS.

Each UPS takes power from separate power provider. In this configuration if only one provider fails (which eventually results in one of the UPS running out of power) there is no need to shutdown any of the servers - there is always the second power supply.

However, each UPS has an USB cable for event signaling (for first UPS connected to first server, for second UPS connected to second server ) and if one provider fails it eventually triggers shutdown for one of the servers, which is not a desired result for me. PowerShute does not know that there is separate power source for the server being shut down. Even if i disable shutdown in "Event Actions" for every action this still results in shutdown while testing and I do not know how to disable this.

Is there a way to configure PowerChute NOT to shutdown the server even if the battery level of the monitored  UPS is critical? I would like to close both servers at the same time if and only if both power sources are down and i managed to do this using scripts. The problem still remains however with the failure of single UPS...

Any ideas ? Generally I am not allowed to rearrange how the UPS are connected to the servers, but I can consider this option if I find that there is no other way.

Regards,

Wojciech Klarowski.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

0 Likes
0
816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:24 PM

Hi,

You should purchase network management cards for the UPS and then install PowerChute Network Shutdown (PCNS). PCNS has been designed to work in a redundant configuration like yours. Application Note #98 "Using PowerChute Network Shutdown in a Redundant-UPS Configuration" describes the feature and setup. You can find the document at this link http://www.apcmedia.com/salestools/BKIR-6R9NX5/BKIR-6R9NX5_R2_EN.pdf

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:23 PM

0 Likes
0
815
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:23 PM

Thanks for your reply Bill,

But is there any way I can achieve the same result without purchasing management cards for UPS?

In other words: Is it possible to configure PowerChute is such way that it will NOT shut down the server after a power failure?

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:23 PM

0 Likes
0
815
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:25 AM . Last Modified: ‎2024-03-05 11:23 PM

Hi,

PowerChute Business Edition is not designed with the feature you are looking for. PowerChute Network Shutdown offers that feature.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of