[Help] SUA2200RM2U turns off

[Anonymous user]

Hi everyone i have an APC SUA2200RM2U that turns off if i connect the serial cable to my pc, it also has an usb port but.,..instead of that, it has an ethernet port !...but it's not woking or maybe needs a configuration, i don't know..,.

Can someone could help me at this.

Thank you in advance

Best Regards

Felipe

[Anonymous user]

Hi

check for software power chute you install in your computer option for shutdown Necessary the shutdown time not more the backup time and calibration your ups

note if your UPS is old that mean backup time is less than time for shutdown

thanks

[BillP]

Hello,

APC's serial cable is proprietary - a standard USB cable connected to the UPS will most likely turn it off. If this is not an APC serial cable, part number 940-0024 or 940-1524 (which comes with the UPS), then you need to track one down. You can verify the cable part number on one of the DB-9 connectors.

Also, the USB cable that comes with the UPS is an RJ-45 to USB cable, part number AP9827.

Basically, you need to track down the correct cables here. And you can only use USB OR serial connection. If you use USB, you may need to braindead your USB to reset the UPS communications to get serial working (which I can help with).

[Anonymous user]

Hi, i get the AP9827 and the 940-0024 but is not working.

The UPS is not turning off anymore but i can not see the PowerChute interface. I have installed the PowerChute Personal Edition.

Please help me.

Thanks in advance.

[BillP]

OK well PowerChute personal edition is not the correct software. Uninstall that and you need to download and install PowerChute business edition agent. Before you install it, pick either USB or serial. If you choose serial and it doesn't work, you may need to reset/braindead your UPS but we can try that only if it doesn't work.

[Anonymous user]

Ok i will do that. I have a management card AP9619 and it is compatibilty with the UPS, can i plug the card into the UPS if is ON or should i turn OFF and disconnect every single load?, if i do not do that, the card could not response or might could die ?

Thanks in advance.

[Anonymous user]

you can connect your cart if your UPS is ON

your card will working good

[BillP · Accepted solution]

Yes, you can use AP9619 with this UPS. If you review the user's guide for the UPS, it will instruct you to braindead this UPS but I never do that unless there is a concern that the UPS is damaged prior to installing. 99.9% of the time, it is OK to hot swap without risk. I would just proceed with installing the card hot.