Galaxy PW 1000 Error

Anonymous user · ‎2021-06-26

Hi

Two Galaxy PW 1000 were installed in our plant. During starting
Variable speed drive (VSD), Harmonic on Input bus is sensible, and one of them
shows the load is not protected, and other one remains healthy. This fault
appears these days (after 5 years of installation). Do you have any recommendation,
to check?

thanks

BillP · ‎2021-06-26

Unfortunately, we cannot support this UPS well or directly via this community. For the quickest support, I'd suggest contacting your local office which can give more detailed information and recommendations quicker than we can here. Information on contacting your local technical support and service office is here -> Contact Us

I did try to track down someone who can support this UPS and that is what they suggested to me for the future and for this question/concern specifically, told me the following:

The first step would be for the customer to call the local after sales service and explain their issue and may be for us to send an FSE on site

At the local office, they have someone who is well versed with this UPS and supporting it.

See Answer In Context

BillP · ‎2021-06-26

Unfortunately, we cannot support this UPS well or directly via this community. For the quickest support, I'd suggest contacting your local office which can give more detailed information and recommendations quicker than we can here. Information on contacting your local technical support and service office is here -> Contact Us

I did try to track down someone who can support this UPS and that is what they suggested to me for the future and for this question/concern specifically, told me the following:

The first step would be for the customer to call the local after sales service and explain their issue and may be for us to send an FSE on site

At the local office, they have someone who is well versed with this UPS and supporting it.