Galaxy 5500 internal communication fault

[BillP]

This question was originally posted by mohamed on APC forums on 6/24/2018

---

Hi All,

i have a problem in UPS Galaxy 5500 60 KVA (G55TUPSM60H)

there is alarm appeared "" Internal CAN communication fault "" 

and when i choose measurements or Maintenance tab in the screen this screen is appear 

 

can anyone help me please 

thanks

[BillP · Accepted solution]

This reply was originally posted by jesus on APC forums on 8/20/2018

---

me parece que es una falla en el cable de comunicacion 

ya que si fuera una tarjeta seria otro el mensaje.

me comentas si aun necesitas ayuda o si ya pudiste reparar la alarma comenta.