Firmware Update of AP8841

[BillP]

This question was originally posted by Matthew on APC forums on 3/31/2020

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We have a very out of date firmware of 5.1.6 and I'm trying to update it. When I open the Windows upgrade utility and put in all the required information, it says the FTP login is invalid. It pings successfully and I can log into the web interface with the admin account.

1) Is it ALWAYS apc/apc for FTP login?

2) if it isn't, is there a way to reset it?

Unfortunately our data center guy no longer works with us and he took care of all of this. Thanks all.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 4/7/2020

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Hi,

Log into the PDU and go to Administration - Network - FTP and verify FTP is enabled. 

If enabled go to Administration - Security - Administrator and verify the Administrator is apc and the password is apc.