Fault on SMX2000RMLV2UNC that is not being reported via the AP9631

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I have a SMX2000RMLV2UNC that was purchased in April of 2017. There is a current "Fault State: Backfeed Relay" alert on the LCD screen of the UPS, with a constant audible alarm and a message to contact APC Tech Support. We have done that and it is scheduled to be replaced.

My concern is that we have no indication of this alarm in the web interface of the AP9631. It shows no current issues with the UPS, which is obviously incorrect. And it passes the Self-Test.

Does the AP9631 just not have the capability of reporting this status?

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