False load % reading on powerchute BE 9.1.1

[Anonymous user]

Hello  Everyone.

I'm having an inaccurate % load reading on powerchute 9.1.1.

Although on the ups display all the load leds are off, the software shows a constant load of 7.0 % even there is nothing connected to the output power outlets.

The software is running with an SURT 1000 XLI 1000VA.

Does anyone could have a clue  about what could be happening.

Thanks in advance for you help.

[BillP]

Hi,

PowerChute should only report what the Smart-UPS is reporting. You can try to reset the UPS

1) Turn off and unplug UPS from wall
2) Press and hold the OFF button again
3) You may see a quick flash of the LED's and you should hear an audible "click" from the UPS.
4) Plug UPS back into the wall and turn UPS back on

[Anonymous user]

Thank you Bill.

I tried your suggestion but had no effect.

I was thinking may be the internal components of the ups (fans, leds, cpu) could explain the load.

[BillP · Accepted solution]

hi Robert, if bills suggestion didnt work can be a hardware problem , there is one internal component that read the output load , you can have bad this component and this cause this false load.

regards,