Fairly New Smart-UPS 1400. all indicators flashing (except battery leds)

[Anonymous user]

Hello all,
I have a fairly new (6 months old) Smart UPS that I run a couple of servers from.
About a month ago I came into the data center and both servers were powered off, and all the lights on the front panel of the UPS were blinking in sync with each other. It was not beeping, and non of the battery indicators were lit.

I replaced with a known working unit, and have this unit powered on in my office so I can watch it. In the past 2 weeks, it has repeated the problem 4 times. Mostly in the overnight hours but just now I was sitting right in front of it. It clicked off, I looked over and all of the lights were blinking (except the battery lights, all of which were off). The fan is still spinning, the outside of the unit is cool to the touch, and air blowing out from the fan is room-temp, certainly not hot.

FWIW: when I installed this unit, I just took it out of the box, connected the battery, left it plugged in overnight and then powered servers with it the next morning. I have powerchute installed on other servers, but I had yet to configure it on these servers (I know, shame on me).

Any ideas? Thanks in advance!

[Anonymous user]

Hello all,
I have a fairly new (6 months old) Smart UPS that I run a couple of servers from.
About a month ago I came into the data center and both servers were powered off, and all the lights on the front panel of the UPS were blinking in sync with each other. It was not beeping, and non of the battery indicators were lit.

I replaced with a known working unit, and have this unit powered on in my office so I can watch it. In the past 2 weeks, it has repeated the problem 4 times. Mostly in the overnight hours but just now I was sitting right in front of it. It clicked off, I looked over and all of the lights were blinking (except the battery lights, all of which were off). The fan is still spinning, the outside of the unit is cool to the touch, and air blowing out from the fan is room-temp, certainly not hot.

FWIW: when I installed this unit, I just took it out of the box, connected the battery, left it plugged in overnight and then powered servers with it the next morning. I have powerchute installed on other servers, but I had yet to configure it on these servers (I know, shame on me).

Any ideas? Thanks in advance!

[BillP]

hi

can you tell us the exact model number off the back of the UPS on the white sticker? also, can you provide the first several digits of the serial number? the serial number should be something like "AS07345581634." I only need the first part, like AS0734.

thanks!

[BillP]

okay.

i would have to suggest that this UPS be replaced. the indicators do not make sense and obviously it has already dropped the load.

refer to this thread if you need to but just explain to APC tech support about the LEDs flashing and what you saw and that via the forum, you were told it requires a replacement.

[Anonymous user · Accepted solution]

Thank you for the advice! As soon as I get in touch with them, I'll see if they have any ideas about what happened and if so I'll post it.