Error registering with NMCs

[kl2015_apc]

This was originally posted on APC forums on 6/16/2015

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Hi,

I have installed NMCs in two of my APC UPS devices and am trying to register them with PowerChute. One registers fine, one repeatedly fails with the error "Error registering with the Network Management Card(s)".

The log says Security information is incorrect. The username is correct (am using the super user username and password - I can login to the NMC fine), so it must be the authentication phrase. I have tried the default "admin user phrase" as this works with the other UPS, however no luck. Where can I change this authentication phrase? It's not clear in the menus where this can be done - where is the option to view/change this?

I have tried pasting "admin user phrase" into Configuration > Sync Control, as this is the only place I could find reference to an "Authentication Phrase", but am guessing that's wrong!

Please assist.

Thanks,

Kim

[kl2015_apc]

This was originally posted on APC forums on 6/16/2015

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Ahhh... That figures... I had the wrong user selected! Wasn't aware of the link between user and authentication phrase.

Many thanks for your help.

Kim

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 6/16/2015

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No problem! In earlier devices/firmware, it was always aligned with the administrator on the NMC but the v6.X.X green and white firmware now supports multiple users/administrators so now the user needs to select a username from that drop down list for the registration.