Error: The application was not able to load.

[Anonymous user]

"Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details."

I get this error when I try to access with a browser.

I can access the console.

SmartUPS 1000

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: JA0907013319
Hardware Revision: 05
Manufacture Date: 02/14/2009
MAC Address: 00 C0 B7 D6 E4 94
Management Uptime: 0 Days 0 Hours 16 Minutes

Application Module
---------------
Name: aos
Version: v5.1.5
Date: Oct 7 2010
Time: 13:38:43

APC OS(AOS)
---------------
Name: aos
Version: v5.1.5
Date: Oct 7 2010
Time: 13:38:43

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.0
Date: Oct 8 2008
Time: 16:03:02

apc>

[BillP · Accepted solution]

Hi Bill,

The issue you have probably has something to do with the application module not being loaded correctly (since you have a Smartups 1000 the application module should say SUMX 515, try to reflash the firmware of the card using any of the methods mentioned here.

I hope this helps!