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Posted:
yesterday
Difference product id and firmware SMT1000RM2UC
Hello,
We have 2 UPS on site:
- SMT1000RM2UC with product ID: 1027 and FW: 06.0.
- SMT1000RM2UC with product ID: 1060 FW:02.0.
It appears that the latest firmware for product id: 1027, is 17.2.
I have a few questions regarding the different product ids 1) Are there any major differences between FW06.0 and 17.2? 2) Is it safe to upgrade from 06.0 -> 17.2?
3) When I update the UPS with id: 1027 to 17.2, is it functionally the same as the one with id: 1060?
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Posted:
1 hour ago
If this hardware is under warranty a firmware upgrade must be conducted live over the phone with APC Technical Support.
Should the UPS firmware update fail and brick the system they may be able to assist in the recovery process. If the system is bricked they can initiate a RMA to replace the entire unit.
If the hardware is (NOT) under warranty you have a greater than 50% of bricking a fully functioning system! ☝️🤦♂️