Core dump on AP7920B

[Philipp_apc]

This was originally posted on APC forums on 1/28/2019

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Since I did not get any answer from customer support I will post this here:

I get reproducible core dumps with the following setup

Rack PDU

Version 6.5.6

APC OS (AOS)

Version 6.5.6

Boot Monitor

Version 1.0.8

See attached file

[Philipp_apc]

This was originally posted on APC forums on 2/6/2019

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Is this seriously how APC handles Bug reports and customer support?

I wrote to CS about this issue first on 2018/10/08 and got this number 52341586 --> no reply

Then I wrote again three weeks later and got this number 52664164 --> no reply

Meanwhile I commented my problem on a related post https://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/12838/ap96... --> no reply

More than one week ago I created this post and still no answer!

Can't you fix the problem? Do you need more information? Have you seized development on the product and are not able to release a bugfix?

Or when can I start using my AP7920B without coredumps?

[BillP]

This reply was originally posted by Bill on APC forums on 2/6/2019

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Hello,

Sorry for the inconvenience. I have requested that a local support rep contact you in reference to your cases. You should be contacted within the next 24 hours.

Again, sorry for the inconvenience.

[Philipp_apc · Accepted solution]

This was originally posted on APC forums on 3/1/2019

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Thank you, their might have been some miscommunication.

We are in contact and the team is trying to fix the bug related to SSH session management.