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Posted: 2021-07-29 11:05 PM
This was originally posted on APC forums on 1/28/2019
Since I did not get any answer from customer support I will post this here:
I get reproducible core dumps with the following setup
See attached file
Posted: 2021-07-29 11:06 PM
This was originally posted on APC forums on 3/1/2019
Thank you, their might have been some miscommunication.
We are in contact and the team is trying to fix the bug related to SSH session management.
Posted: 2021-07-29 11:05 PM
This was originally posted on APC forums on 2/6/2019
Is this seriously how APC handles Bug reports and customer support?
I wrote to CS about this issue first on 2018/10/08 and got this number 52341586 --> no reply
Then I wrote again three weeks later and got this number 52664164 --> no reply
Meanwhile I commented my problem on a related post https://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/12838/ap96... --> no reply
More than one week ago I created this post and still no answer!
Can't you fix the problem? Do you need more information? Have you seized development on the product and are not able to release a bugfix?
Or when can I start using my AP7920B without coredumps?
Posted: 2021-07-29 11:06 PM
This reply was originally posted by Bill on APC forums on 2/6/2019
Hello,
Sorry for the inconvenience. I have requested that a local support rep contact you in reference to your cases. You should be contacted within the next 24 hours.
Again, sorry for the inconvenience.
Posted: 2021-07-29 11:06 PM
This was originally posted on APC forums on 3/1/2019
Thank you, their might have been some miscommunication.
We are in contact and the team is trying to fix the bug related to SSH session management.
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