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Continuously kicked out of AP9631 management website

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

Continuously kicked out of AP9631 management website

I hope someone can shed some light on this issue I have!

I have installed 4 new UPS, 2X SMX2000RMLV2UNC and 2X SURT6000RMXLT3U with AP9631 management cards.

I built up the config on the first one and created a config file I used to deploy the others.

Last week, everything was working fine.

We turned them on last weekend, and now, I get continuously kicked out of the management website. It takes less than a minute and I'm out, no error message, nothing.

When I try to log in, I get the message that another user is logged in already. Then I have to go to loginpage/logout.htm to log out and log back in.

I tried with bot IE10 and Chrome, same problem.

And as I am typing this message, the problem seems to have corrected itself and I do not get errors any longer...

Has anyone ever experienced this problem?

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BillP
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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

This does not happen all that regularly without some type of cause - I mean one hang up once in a while here and there I may expect but nothing too frequent.

Can you give me the event.txt from the Network Management Card to review please?

Instructions here -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...

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Anonymous user
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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

I hope someone can shed some light on this issue I have!

I have installed 4 new UPS, 2X SMX2000RMLV2UNC and 2X SURT6000RMXLT3U with AP9631 management cards.

I built up the config on the first one and created a config file I used to deploy the others.

Last week, everything was working fine.

We turned them on last weekend, and now, I get continuously kicked out of the management website. It takes less than a minute and I'm out, no error message, nothing.

When I try to log in, I get the message that another user is logged in already. Then I have to go to loginpage/logout.htm to log out and log back in.

I tried with bot IE10 and Chrome, same problem.

And as I am typing this message, the problem seems to have corrected itself and I do not get errors any longer...

Has anyone ever experienced this problem?

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Anonymous user
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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

I validated, I am also on v5.1.7 thanks!

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

This does not happen all that regularly without some type of cause - I mean one hang up once in a while here and there I may expect but nothing too frequent.

Can you give me the event.txt from the Network Management Card to review please?

Instructions here -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...

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Anonymous user
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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

Here is the copy of the log from today and yesterday, I'm MC6

I think I found out what is happening, looks like I have two ip right now on my PC and it's logging from different IPs!

I disabled my wifi link, I'll check out to see if it fixes the issue.

Thanks!

DateTimeEventCode
19.02.201415:32:51System: FTP user 'apc' logged in from 10.248.12.76.0x0016
19.02.201411:38:25System: Web user 'mc6' logged out from 10.248.12.76.0x001F
19.02.201411:28:20System: Web user 'mc6' logged in from 10.248.12.76.0x0015
19.02.201410:45:44System: Web user 'mc6' logged out from 10.248.12.76.0x001F
19.02.201410:26:24System: Web user 'mc6' logged in from 10.248.12.76.0x0015
19.02.201408:23:11System: Web user 'mc6' logged out from 10.248.16.129.0x001F
19.02.201408:11:42System: Web user 'mc6' logged in from 10.248.16.129.0x0015
19.02.201408:07:28System: Web user 'mc6' logged out from 10.248.12.76.0x001F
19.02.201407:57:00System: Web user 'mc6' logged in from 10.248.12.76.0x0015
18.02.201416:20:23System: Web user 'mc6' logged out from 10.248.16.129.0x001F
18.02.201416:20:17System: Configuration change. Email 'from' address.0x0033
18.02.201416:19:50System: Web user 'mc6' logged in from 10.248.16.129.0x0015
18.02.201414:23:10System: Web user 'mc6' logged out from 10.248.12.76.0x001F
18.02.201414:13:01System: Web user 'mc6' logged in from 10.248.12.76.0x0015
18.02.201413:26:59System: Web user 'mc6' logged out from 10.248.12.76.0x001F
18.02.201413:26:30System: Web user 'mc6' logged in from 10.248.12.76.0x0015
18.02.201413:20:03System: Web user 'mc6' logged out from 10.248.16.129.0x001F
18.02.201413:09:55System: Web user 'mc6' logged in from 10.248.16.129.0x0015

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BillP
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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

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Posted: ‎2021-07-01 05:16 AM . Last Modified: ‎2024-03-05 01:37 AM

Thank you - and yes, I agree, multiple sessions! Let's monitor and let me know if you think it is related to something else.

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