Continuously kicked out of AP9631 management website

[Anonymous user]

I hope someone can shed some light on this issue I have!

I have installed 4 new UPS, 2X SMX2000RMLV2UNC and 2X SURT6000RMXLT3U with AP9631 management cards.

I built up the config on the first one and created a config file I used to deploy the others.

Last week, everything was working fine.

We turned them on last weekend, and now, I get continuously kicked out of the management website. It takes less than a minute and I'm out, no error message, nothing.

When I try to log in, I get the message that another user is logged in already. Then I have to go to loginpage/logout.htm to log out and log back in.

I tried with bot IE10 and Chrome, same problem.

And as I am typing this message, the problem seems to have corrected itself and I do not get errors any longer...

Has anyone ever experienced this problem?

[Anonymous user]

I hope someone can shed some light on this issue I have!

I have installed 4 new UPS, 2X SMX2000RMLV2UNC and 2X SURT6000RMXLT3U with AP9631 management cards.

I built up the config on the first one and created a config file I used to deploy the others.

Last week, everything was working fine.

We turned them on last weekend, and now, I get continuously kicked out of the management website. It takes less than a minute and I'm out, no error message, nothing.

When I try to log in, I get the message that another user is logged in already. Then I have to go to loginpage/logout.htm to log out and log back in.

I tried with bot IE10 and Chrome, same problem.

And as I am typing this message, the problem seems to have corrected itself and I do not get errors any longer...

Has anyone ever experienced this problem?

[Anonymous user]

I validated, I am also on v5.1.7 thanks!

[BillP · Accepted solution]

This does not happen all that regularly without some type of cause - I mean one hang up once in a while here and there I may expect but nothing too frequent.

Can you give me the event.txt from the Network Management Card to review please?

Instructions here -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...

[Anonymous user]

Here is the copy of the log from today and yesterday, I'm MC6

I think I found out what is happening, looks like I have two ip right now on my PC and it's logging from different IPs!

I disabled my wifi link, I'll check out to see if it fixes the issue.

Thanks!

Date		Time		Event	Code
19.02.2014	15:32:51	System: FTP user 'apc' logged in from 10.248.12.76.	0x0016
19.02.2014	11:38:25	System: Web user 'mc6' logged out from 10.248.12.76.	0x001F
19.02.2014	11:28:20	System: Web user 'mc6' logged in from 10.248.12.76.	0x0015
19.02.2014	10:45:44	System: Web user 'mc6' logged out from 10.248.12.76.	0x001F
19.02.2014	10:26:24	System: Web user 'mc6' logged in from 10.248.12.76.	0x0015
19.02.2014	08:23:11	System: Web user 'mc6' logged out from 10.248.16.129.	0x001F
19.02.2014	08:11:42	System: Web user 'mc6' logged in from 10.248.16.129.	0x0015
19.02.2014	08:07:28	System: Web user 'mc6' logged out from 10.248.12.76.	0x001F
19.02.2014	07:57:00	System: Web user 'mc6' logged in from 10.248.12.76.	0x0015
18.02.2014	16:20:23	System: Web user 'mc6' logged out from 10.248.16.129.	0x001F
18.02.2014	16:20:17	System: Configuration change. Email 'from' address.	0x0033
18.02.2014	16:19:50	System: Web user 'mc6' logged in from 10.248.16.129.	0x0015
18.02.2014	14:23:10	System: Web user 'mc6' logged out from 10.248.12.76.	0x001F
18.02.2014	14:13:01	System: Web user 'mc6' logged in from 10.248.12.76.	0x0015
18.02.2014	13:26:59	System: Web user 'mc6' logged out from 10.248.12.76.	0x001F
18.02.2014	13:26:30	System: Web user 'mc6' logged in from 10.248.12.76.	0x0015
18.02.2014	13:20:03	System: Web user 'mc6' logged out from 10.248.16.129.	0x001F
18.02.2014	13:09:55	System: Web user 'mc6' logged in from 10.248.16.129.	0x0015

[BillP]

Thank you - and yes, I agree, multiple sessions! Let's monitor and let me know if you think it is related to something else.