Confusing User Manual of a SURT10000XLI

[beryl.wicaksono_apc]

This was originally posted on APC forums on 5/23/2018

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Hello APC engineer,

I'm Beryl from Indonesia. Currently I'm facing problem with my Smart UPS SURT10000XLI with the Fault Led illuminates which means that it detects internal fault. So I replace with spare. But the confusing thing when I read the manual that :

Is this UPS need an external battery connected to UPS? What I understand from manual, that UPS comes up with internal battery (which I've check all in good voltage : 96.6V) and it doesn't need external battery if the load current rating below the UPS maximum supply rating.

But when I powered ON the UPS and push the button "1 Test", the UPS ON and the battery level shows maximum (full led) for a while and then the "Replace Battery" led illuminates every 2 second with "beep sound".

- Did I do something wrong?

- or Should I set the battery configuration via Hyperterminal?

Right now the UPS run smoothly if I connect my external battery to Port 1 and 2 (200V and 197V)

Thank you so much for any helps. Look forwars for your reply.

[beryl.wicaksono_apc · Accepted solution]

This was originally posted on APC forums on 5/23/2018

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And one more confusing thing.

In user manual states that it has feature "Cold Start". But in the explanation states "This is not a normal condition. Supply immediate battery power to the UPS and connected equipment (see Troubleshooting)" (Page 8).

So, Should I do a cold start for my 'long-time-stored UPS spare' when it first comes on-line?