'Computer unable to communicate with your battery backup'

[BillP]

I replaced a battery for my CS350 unit.  I did not make any changes to the Power Chute software or to my PC.  Plugged in the UPS via the same port as before.  At PC start-up I am receiving the error message in the Subject line.  Power Chute is not recognizing the battery.  What troubleshooting steps do I need to take?  I've not had this problem before with a replacement battery on this same PC.

Thanks, Kevin

[BillP · Accepted solution]

HI,

Try resetting the UPS.

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.