Communication Lost Event on Power Chute Business Edition

[jpmackl_apc]

This was originally posted on APC forums on 7/22/2011

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We are getting the follow alert: Server can no longer communicate with APC UPS

When we sign into Power Chute review the log and it's just a 10 second blip (we are seeing several of these - not sure if it's network latency - but we really don't care about a 10 second blip).

I assume my Alert "Server can no longer communicate with APC UPS" is the same as "Communication Lost" ???

Question - Is it possible to set the threshold to only alert if "Server can no longer communicate with APC UPS" condition is greater than 5 minutes?

If so, how is this done? and are these two alerts (listed above) one in the same?

Thanks for any feedback!

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 7/22/2011

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hi

what version of PCBE is this? are you using the agent, server, and console or just the agent? are these are email alerts you are referring to? do you have a log we can review to see why this is happening? if so, what UPS model is this and is connected via USB or serial connection to the server.