Cannot Uninstall Network Shutdown

[Anonymous user]

Using the Silentinstall it has installed the software under a SilentInstall.ini directory under %TEMP%. It will not run it will not unistall and it will not let me install over it. I have tried using RegMon and FileMon to determine how the setup knows it is installed but have had no luck. I have 4 servers in this condition. Of course, I need to get this resolved yesterday. 😉

Any help would be greatly appreciated.



Below is from the Install.log from the SilentInstall:


Aug 5, 2007 11:22:22 AM: silentInstall started.
Aug 5, 2007 11:22:22 AM: Using data from C:\TEMP\PWRCHUTE\m11.cfg
Aug 5, 2007 11:22:22 AM: Config file exists! (Sun Aug 05 11:12:30 EDT 2007)
Aug 5, 2007 11:22:22 AM: Read application dir: C:\Program Files\PowerChute
Aug 5, 2007 11:22:26 AM: Can't find silentInstall parameters file:
Aug 5, 2007 11:22:26 AM: silentInstall.ini: Registering with Management Card.
Aug 5, 2007 11:22:52 AM: xxx.xxx.xxx.xxx communicated successfully

[Anonymous user · Accepted solution]

You would have to call in to the support queue @ 800-800-4272 to get the registry keys needed. If you explain the situation and the fact you just need to perform a manual uninstall for Powerchute Network Shutdown, it shouldn't be a long call. Hopefully it works out for you.