Can't update the AP9617 management card

[Anonymous user]

Hello Community,

I'm trying to update the AP9617 managemnet card using following firmware:

Network Management Card v3.7.2 Firmware for Smart-UPS with AP9617/8/9

http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=SFSUMX372&tab=software

Device: Smart-UPS 3000 RM

FTP Server is turned ON on the network management card

Hardware Factory
    
Model Number: AP9617
Hardware Revision: A10
Manufacture Date: 04/06/2008
Management Uptime: 0 Days 0 Hours 55 Minutes

Application Module
    
Name: sumx
Version: v3.5.5
Date: 05/24/2007
Time: 16:14:52

APC OS (AOS)
Name: aos
Version: v3.5.5
Date: 05/24/2007
Time: 15:44:22

Also, can you tell me if this will work after update with PCNS v3.1 ?

here is a log:

Using AOS file        : AOS = apc_hw02_aos_373.bin
Using Application file: APP = apc_hw02_sumx_372.bin


Checking network connection ...  Checking version information ...
 *************** Next **************

Before Upgrading the NMC the AOS is: ÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌx!~
* Detected early version, two AOS upgrades required
Attempting to log in to 10.3.2.3 ... Log in sucessful
Loading OS, please wait ... Firmware download failed.
Attempting to log in to 10.3.2.3 ...
Could not log into 10.3.2.3.


Not all Network Management Cards were upgraded successfully:
    10.3.2.3: Could not log into the Management Card's FTP server.

Encountered 1 failures during upgrade.

[BillP]

I would see if you can get manual FTP to work. Instructions here on how you can do that -> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156047 

If that won't work either, it may be possible that the FTP data port on your network or computer is blocked. This issue usually allows you to log in to the card but not transfer data like issue file listing commands or transfer the files for the upgrade.

[Anonymous user · Accepted solution]

I hope so save someone.

I have a brand new (very old) APC UPS sua1000rmi2u and now I've put an AP9617 card.

The upgrade procedure failed and I needed to save the day.

Telnet is working, also FTP, but the web interface is trowing error.

The easy way is to upload bot files into ftp and wait for restart.

0. Download the new firmware (2 files)

In my case was:
apc_hw02_aos_373.bin
apc_hw02_sumx_372.bin

Put them on c:\apc

1. Find the IP on the router and open command prompt

ftp 

open IP

user & pass default are apc

binary

lcd c:\apc

put apc_hw02_sumx_372.bin
put apc_hw02_aos_373.bin

Should reboot and work!