Can not Add device using Product ID and Product key

[renford]

UPS is online. Connected with LINK/ACT Network but we are getting  "Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the first time, ensure that your device has an active network connection, and allow up to 15 minutes before trying again. For more information, visit the Help Center"

[Teken]

You may try the steps outlined in this APC FAQ and report back the results here:

https://www.apc.com/ca/en/faqs/FA364281/

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