C1500 230 VAC turns off with a serial cable

Anonymous user · ‎2021-06-28

Hello,

we are using Smart-UPS C1500 230 VAC Tower.
I was going to install PowerChute Business Edition v10.0 for Windows on SuperMicro Server with Windows Hyper-V server 2012 R2 installed. The UPS was connected via Cisco Serial Cable and... The UPS had been turned off (yes, all my connected servers and devices were powered off too)
Then I tried to turn on the UPS, but it didn't start with plugged Serial Cable. Was it my mistake to use Cisco Serial Cable or this cable is suitable with UPS?

Thank you in advance!

BillP · ‎2021-06-28

Hi

I believe the correct part number is AP940-0625a. If you contact our customer care team they will send one free of charge and make sure you get the correct cable.

Regards

Matt

See Answer In Context

BillP · ‎2021-06-28

Hi Alesk

Please see https://www.apc.com/uk/en/faqs/index?page=content&id=FA156800

If you contact your local Customer Care Centre they will be able to send you one.

Regards

Matt

Anonymous user · ‎2021-06-28

Hi Matt,

thank you for the answer.

Could you please confirm, that this cable is suitable? AP940-1525A

https://www.amazon.de/APC-Serial-Cable-Smart-UPS-Models/dp/B00W0CV80M

Thank you!

BillP · ‎2021-06-28

Hi

I believe the correct part number is AP940-0625a. If you contact our customer care team they will send one free of charge and make sure you get the correct cable.

Regards

Matt

Anonymous user · ‎2021-06-28

it is also available. https://www.amazon.de/APC-Serial-Cable-Smart-UPS-Models/dp/B00TWIOGVA/

Also, I requested the APC directly from the support web-page.

Thank you!

Anonymous user · ‎2021-06-28

The ACP support has confirmed this cable, and we are going to buy it.