Battery runtime at 100% load

[Anonymous user]

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Full battery, only one server behind and a battery runtime less than 1 minute?
This UPS is a half year old...
What's wrong here?

[BillP · Accepted solution]

Hello,

Try resetting the UPS.

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

If the reset does not resolve the issue please contact local technical support. Since the UPS is only 6 months old it is under warranty and may need to be replaced.

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page.