Battery faults after installation intelligent module

[Anonymous user]

This is event log of UPS Symmetra PX 80KVA after installation intelligent module by RMA. What do I do?

13.11.2013  12:57:21  UPS: The number of extended run frames decreased.

13.11.2013  12:57:20  UPS: The battery is now installed.

13.11.2013  12:57:20  UPS: An Internal communication bus fault no longer exists.

13.11.2013  12:57:05  UPS: The number of batteries decreased.

13.11.2013  12:57:04  UPS: The battery is not installed properly.

13.11.2013  12:57:04  UPS: An Internal communication bus fault exists.

13.11.2013  10:44:49  UPS: The number of batteries increased.

13.11.2013  10:44:30  UPS: The number of extended run frames increased.

13.11.2013  10:44:09  UPS: The number of batteries increased.

13.11.2013  10:43:49  UPS: The number of extended run frames increased.

13.11.2013  10:43:30  UPS: The number of extended run frames decreased.

13.11.2013  10:43:29  UPS: The battery is now installed.

13.11.2013  10:43:29  UPS: An Internal communication bus fault no longer exists.

13.11.2013  10:43:24  UPS: The number of batteries decreased.

13.11.2013  10:43:23  UPS: The battery is not installed properly.

13.11.2013  10:43:23  UPS: An Internal communication bus fault exists.

13.11.2013  10:40:51  UPS: The number of batteries increased.

13.11.2013  10:40:31  UPS: The number of extended run frames increased.

13.11.2013  10:40:11  UPS: The number of batteries increased.

13.11.2013  10:39:51  UPS: The number of extended run frames increased.

13.11.2013  10:39:31  UPS: The number of extended run frames decreased.

13.11.2013  10:39:30  UPS: The battery is now installed.

13.11.2013  10:39:30  UPS: An Internal communication bus fault no longer exists.

13.11.2013  10:39:11  UPS: The number of batteries decreased.

13.11.2013  10:39:10  UPS: The battery is not installed properly.*****************************************************************

13.11.2013  10:39:10  UPS: An Internal communication bus fault exists.

13.11.2013  09:41:04  UPS: A runtime alarm threshold violation no longer exists.

13.11.2013  09:41:03  UPS: A redundancy alarm threshold violation no longer exists.

13.11.2013  09:41:03  UPS: Redundancy returned.

13.11.2013  09:40:43  UPS: A runtime alarm threshold violation exists.

13.11.2013  09:40:43  UPS: A redundancy alarm threshold violation exists.

13.11.2013  09:40:43  UPS: Redundancy lost.

13.11.2013  09:40:41  UPS: The main intelligence module was removed.

13.11.2013  09:40:34  UPS: An Internal communication bus fault no longer exists.

13.11.2013  09:40:18  UPS: The main intelligence module was inserted.

13.11.2013  09:38:31  UPS: The main intelligence module was removed.

13.11.2013  09:38:30  UPS: An Internal communication bus fault exists.

[BillP · Accepted solution]

hello. this could be multiple issues such as a battery monitoring board, faulty communication cable, or a failed XR communications card. Without the logs from the intelligence modules (which a field service engineer could obtain), it's tough to say for sure.

Contacting your local support team to work through this with you might be your best option since it is not necessarily only one possibility. They can also determine if you're entitled to any service or parts under a service/warranty contract.