Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Battery Pack Disconnected Only While On Battery (Grid down)

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Battery Pack Disconnected Only While On Battery (Grid down)
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
109
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to APC UPS Data Center & Enterprise Solutions Forum
CheeseMan
CheeseMan
Cadet

Posted: ‎2022-10-28 10:32 AM

0 Likes
1
1051
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-10-28 10:32 AM

Battery Pack Disconnected Only While On Battery (Grid down)

We recently ran an evacuation drill with power mains shut down at our facility. Our SRT 6000 stack kicked in beautifully but displayed the message, "Battery Pack 2,RBC1 is disconnected." One battery pack unit was blinking red when we pulled the bezel but everything is connected OK. We only received this message when the grid went down, never saw it before. I just ran a self test after power was restored and the test passes fine.

 

We have the SRT6000 with a transformer unit and 6 external battery packs.

Here are the relevant log entries:


10/27/2022 19:35:14 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode.
10/27/2022 19:25:48 Device UPS: Battery pack 2, cartridge 1 is not installed.
10/27/2022 19:23:36 Device UPS: Bypass not in range ; distorted waveform.
10/27/2022 19:23:36 Device UPS: On battery power in response to rapid change of input.
10/18/2022 22:29:50 Device UPS: Self-Test passed.

Attachments
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Reply 1
JonPro
Commander JonPro Commander
Commander

Posted: ‎2022-11-07 05:39 AM

0 Likes
0
952
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-11-07 05:39 AM

Hi @CheeseMan 

 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  Apologies for the inconvenience this has caused.

 

May I know if you were able to reseat the battery connector on that RBC?  If you were able to, did it resolve the issue?  Aside from this, I would suggest for you to check if you have the latest firmware installed in the UPS.  The XBP (eXternal Battery Pack) firmware gets updated when you push the firmware upgrade to the UPS as long as the XBPs are connected during this procedure.

 

How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP and XU series Smart-... 

 

IMPORTANT: IT IS NOT RECOMMENDED TO USE A LOCAL CONNECTION VIA USB CABLE WITH THE CURRENT VERSION OF THE FIRMWARE UPGRADE WIZARD. It is recommended to use a local connection via Serial cable. The serial cable supplied with the UPS must be used. USB support will be re-added to the next version of the Firmware Upgrade Wizard.
Note: UPS models with only a USB communication port will have to wait for the next release of the FIRMWARE UPGRADE WIZARD which is expected to launch very shortly.

 

 

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of