Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Back-UPS RS 1500G displays wrong UPS info in PowerChute Business Edition

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Back-UPS RS 1500G displays wrong UPS info in PowerChute Business Edition
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
111
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

0 Likes
3
1229
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

Back-UPS RS 1500G displays wrong UPS info in PowerChute Business Edition

UPS model: Back-UPS RS 1500G

PowerChute Business: 9.5.0.301

Windows Version: Server 2016 std

 

dBM%2FT%2BhyP4xcUFCnE0WL5g%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.pngdBM%2FT%2BhyP4xcUFCnE0WL5g%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

Obviously these values are incorrect. The UPS outputs normal data when using powerchute personal, but because I'm running a server OS. PCE won't install. I've also had the same result on the newer version 10.0.1. Any idea why this is happening? I've tried reinstalling and using both 32 and 64 bit versions.

Attachments
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

0 Likes
0
1227
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

I wasn't able to get PCPE running on Server OS, says "not compatible with this Operating system" even when I run it it compatiblity mode. Didn't know about APCUPSD though, I'll try it out. Thank you!

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 3
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

0 Likes
1
1227
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

Hi,

PowerChute Business Edition is not designed to work with a Back-UPS RS. Your options are to use the power options available in the control panel. See Schneider Electric FAQ FA159653. If you required a more robust application there is APCUPSD. The final option is PowerChute Personal Edition. PCPE is not officially supported on Windows Server OS however, it will work. 

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

0 Likes
0
1228
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-09 01:10 AM . Last Modified: ‎2024-02-14 11:31 PM

I wasn't able to get PCPE running on Server OS, says "not compatible with this Operating system" even when I run it it compatiblity mode. Didn't know about APCUPSD though, I'll try it out. Thank you!

Reply

Link copied. Please paste this link to share this article on your social media post.

SaltyDavid
SaltyDavid
Cadet

Posted: ‎2022-03-09 01:47 AM

In response to BillP
0 Likes
0
1142
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-03-09 01:47 AM

I am trying PowerChute Business Edition 10.0.5.301 with Back-UPS XS 700U.  Looking at the data the software simply seem to be display the incorrect order of magnitude for everything except the remaining runtime.  Internal temperature and battery charge too low by 10, frequencies to low by 100.  If the software was using these value internally the shutdown would have been immediate, yet it carries on running.  

 

  1. If PowerChute Business Edition is incompatible with the UPS it is connected why is there are no error messages?
  2. If it is simply a scaling problem for data values, then why don't APC add the appropriate configuration information?

I'll take a look at the alternative solutions and see how well they work.

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of