BE500U not seen by Powerchute

[BillP]

This question was originally posted by Larry on APC forums on 9/12/2013

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Hello,

I have a Back-UPS ES 500 (BE500U) with a USB data port.   The Powerchute software does not see the UPS.  The UPS does appear in the device manage and has no errors or warnings associated with it.  I am running WIndows 7 64B.

Don't know why the software is not picking up on it - any ideas?

Thanks,

Larry

[BillP]

This reply was originally posted by Angela on APC forums on 9/12/2013

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Hi Larry,

I'd start by trying some of the steps outlined here -> http://www.apc.com/support/index?page=content&country=US〈=en&id=FA158868

Did this ever work properly - either on this computer or another? Can you try another computer just to see? It also maybe help to follow the step outlining rebooting the UPS and the computer and see if any change if you can't try a different computer as a test.

[BillP · Accepted solution]

This reply was originally posted by Jonathan on APC forums on 9/13/2013

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Does it appear as APC UPS or HID UPS?