Authentification issues with PCNS

[Anonymous user]

Hello!

I try to use our SMT3000I with AP9630 to shutdown quietly some windows servers...

Each time, after modify the paraphrase, create some administrator users with password (several times), I can't connect PCNS to the controller.

I have use PCNS v4.1.0 for Windows Server x64. AP9630's firmware information below :

Have you any idea?

Best regards,

Fabrice.

[BillP]

Hi,

The password and authentication phrase used for PCNS must match the password and authentication phrase set on the NMC under Configuration - Shutdown. 

What is set in the NMC must match PCNS under Communication Settings.

PowerChute Security

The Username and Authentication Phrase are used to authenticate communications between PowerChute and the NMC. Therefore, you must set these values to be the same in both PowerChute and the NMC.

In the NMC, the default administrator username and password are both apc. The default authentication phrase is admin user phrase. 

• The maximum number of characters for the user name is 10.

• The authentication phrase must be 15 to 32 ASCII characters.

• The password specified here is unique to PowerChute. The password length must be 3 to 32 characters and special characters are allowed.

If the user name is greater than 10 characters PCNS will not communicate with the NMC and if the authentication phrase is not 15 to 32 ASCII characters there will be a failure. 

[Anonymous user · Accepted solution]

Thanks for all, Bill, it's works !

Merci beaucoup !

Fabrice.