All 4 power modules in "Off and Ok" status.

[ChrisG22]

We are stuck in bypass mode because all 4 of our power modules are currently in "off and ok" status.  We have tried to remove and replace each power module.  The system shows "qty decreased" and "qty increased" messages when we remove and replace the modules but they all remain in the same stats.  We have 2 Extended runs that are also not currently showing any power.  Any advice would be greatly appreciated.

[APC_Matt]

Hi

It's probably best to contact your local APC Customer Care where they can obtain the necessary troubleshooting data to help you resolve the issue

You can find how to contact them https://www.apc.com/uk/en/support/contact-us/   

Just change to your country at the top of the page to get the correct details

Regards

Matt