Alarm Event: Code P.17

[plagdamen]

Hello,

I have a unit that is less than 2 weeks old, and is now getting this error. How do I resolve this?

[JonPro · Accepted solution]

Hi @plagdamen 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.

Normally, it is our SMC/SMT SmartUPS that has this P.17 event code with the SMT model showing a 3-digit code as well.  P.17 tells us that the UPS has encountered a Bypass Relay Weld fault and this can be recovered by clearing the fault and doing a brain dead on the UPS.

You may follow the brain dead procedure for the SMC/SMT units from the FAQ provided below.

How to perform a cold start and brain dead on Smart-UPS 

[ericgyva]

I also have a smt3000c with the same error. It's  been a few month 

tha battery is powered on but no device plugged in it. This morning

got the non stop beep and p.17 error code. Tried the brain dead

procedure but doesn't respond as in the video. When I push the 

power button it just bring me back the beep and the error.

Anyway I used the back power switch and turned it off and

unplugged it and remove the battery. Waited 30 seconds and

installed back both battery. Got the back switch on an get the 

error back. From there what should I do ?

[CorporateHellscape]

Jon, if we tried the Cold Start and Brain Dead procedures (as well as replaced the battery for giggles) what is next? Are we SOL?

[Teken]

If the hardware is still under APC Warranty then submit a service request to initiate a RMA.

If the hardware is not under warranty then the options are to identify the relays and replace. The secondary option would be to replace the entire unit with a new one.

If your site follows any ISO Standards option one isn’t something you may consider unless the hardware is repaired by an authorized APC repair facility such as Coasttec:

https://coasttec.com/service/repair-and-return/

Questions Ask . . . 👍

[CorporateHellscape]

Thanks @Teken, I figured as much but wondered if there was any chance of not needing to spend much more tech time on it.

Repair time it is then