Agent Web Interface - Errors on page???

[Anonymous user]

Hi all, I'm having a bit of trouble logging into the Web Agent Interface on a Windows Server 2008 system. I've tried both IE and Firefox and neither worked. I've installed the latest version of Java and when I try to log in under IE it asks to install an ActiveX control...I select yes and the dialog box goes away. Then when I enter username and password it beeps several times and I get the "Errors On Page" message in the bottom right. The details are as follows:

Line: 9
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL: http://127.0.0.1:3052/security/applet?referrer=/

When I try in Firefox nothing happens at all. The site is added to my trusted sites in IE and activex is enabled for that zone. Am I missing something obvious?

Thanks for any help that can be provided!

[Erasmus_apc]

I am currently working with Mellow on this issue and will be escalating it to some of our software escalation members if we cannot find a solution.

[Anonymous user]

Hi all, I'm having a bit of trouble logging into the Web Agent Interface on a Windows Server 2008 system. I've tried both IE and Firefox and neither worked. I've installed the latest version of Java and when I try to log in under IE it asks to install an ActiveX control...I select yes and the dialog box goes away. Then when I enter username and password it beeps several times and I get the "Errors On Page" message in the bottom right. The details are as follows:

Line: 9
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL: http://127.0.0.1:3052/security/applet?referrer=/

When I try in Firefox nothing happens at all. The site is added to my trusted sites in IE and activex is enabled for that zone. Am I missing something obvious?

Thanks for any help that can be provided!

[BillP]

from what I have seen, this is usually a java problem. make sure your java and java plugins are up to date and of course, installed.

hope this helps!

[Anonymous user]

Thanks for the replies guys.

We're on PCBE version 8.01. I've tried from IE7 and IE8...both with the latest version of Java as far as I can tell. When hitting it from another machine on the network, running IE8, I was able to get the activex control installed but it still gives me an "error on page" message when I go to log in and nothing happens.

It said it was running in compatibility mode on the page...do I need to find a PC in the office still running IE7?

[BillP]

Will,

What's the Java version that you are using? Have you tried another browser like Mozilla FireFox?

[BillP]

Hi

I was able to replicate this issue in the past.

Can you please check if Scripting of Java applets is disabled on the IE? Please follow up the kbase below.
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=9597

If this issue still happens after enableing Scripting of Java applets, Please try to use

http://:3052 to open Agent UI.

Let me know how it goes.

[Anonymous user]

I have the same problem and have tried the above suggestions. Powerchute is a very frustrating and seemingly over complex piece of software. At this point after hours wasted I am not a big fan.

Please help!

Error details:
------------------

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
Timestamp: Tue, 17 Nov 2009 03:29:38 UTC


Message: Object doesn't support this property or method
Line: 9
Char: 1
Code: 0
URI: http://127.0.0.1:3052/security/applet?referrer=/

[BillP]

Hi Will, welcome to APC forum.

Is this computer connected on a network? If it is on a network we can use another computer to login into the Agent web interface. All you need to do is to open a web browser on the second computer and key-in the URL http://:3052 see if you can login without any problem. Also have you tried disabling/lowering security settings on Internet Explorer?

What version of IE are you using as well as the PCBE Agent?

[Anonymous user]

svines,

Thanks you very much! Installing the 32 bit version of the Java JRE fixed this problem on the Windows Server 2008 x64 machine I'm running PowerChute on.

[BillP · Accepted solution]

Is this resolved?

Message was edited by: annwang

Message was edited by: annwang