APC9617 is emailing me EVERY 2 MINUTES

[Anonymous user]

After an email server change, I decided to configure all my UPS network cards to email me events. All are working fine, except for one on a UPS that needs a new battery. I plan on replacing the battery in a few weeks (Not critical whatsoever to me), but this thing is emailing me every two minutes, letting me know what I already know. I simply disabled notifications, but I suspect I'll forget to re-enable them after the battery replacement. I assume only an extremely hateful Engineer would create something like this without being able to change the frequency of the notifications, but I haven't found where this can be configured. Where is the setting?

Thanks!

[BillP · Accepted solution]

Hi,

When you add an email recipient, the default configuration for that recipient is to receive all events, every two minutes, until the condition clears. It is this way so that users can't complain that they never received an alarm and if they don't like it, yes, they can go in and customize the settings.

Can you confirm what firmware version you're on? Do you have tabs along the top saying Home, UPS, Logs, Administration? If so, go to Administration->Notification->By Event or By Group and you can go find this specific event if you want if you choose by event and turn it off. Otherwise, if you go by group and select all events either by severity or category and press next a few times to determine who's configuration you want to change, and then either disable them specifically or change the delay/frequency, etc.

If you have an older firmware, I'll need to double check how to do it.