APC Smart-UPS 750

[thabeska]

Hello,

We have around 900 Smart-UPS 750s in our estate across various shops and running PowerChute 9.1.1-604 on these.

We are configuring the install, then going to the website to check the UPS Load, and via the Data Log.
Some site we are seeing a constant load every 20 mins, ranging from 3.9% -> 5.9% which is what we would expect as we are running just 1 small load server of this.

Some sites, they are reporting 0.0% load all the time, we've physically checked these are they are setup as follows;
Power from UPS into Mains Socket
Cable from UPS into Single PSU Server
UPS/Serial Cable to Server.

Why would they be showing 0.0% all the time? The batteries show 100%, a self test passes and there is VAC, VDC and Hz values being pulled back.

Regards,

[JonPro]

Would you happen to have the model number of the UPS?  Have you checked if all of them have the same firmware version?

[thabeska]

The model is Smart-UPS 750.

Firmware is showing as UPS 08.3 / MCU 14.0 (18-10) is there a way to update firmware if required from the web gui?

[BillP]

@thabeska

For firmware upgrade information see Schneider Electric FAQ FA279197 

https://www.apc.com/us/en/faqs/FA279197/

Have you checked to output status on the UPS via the LCD panel? What the LCD panel is displaying is what should be displayed in PowerChute.

Note: PowerChute version 9.1.1 is old. We are now shipping version 10.0.5.