APC Smart-UPS 3000VA batery replacement problem

t_tunccan_apc · ‎2021-06-28

Hi friends

I have been bought a used APC Smart-UPS 3000VA. and I bought new bateries and I did replacement. But it says no batery. I think there is a computer program for woeking bateries. I have usb to ethernet cable but I do not have usb to rs232. I can buy if necessory.

I need help please.

(Sorry for bad english I live in Turkey)09HeOdpEUG4XRA7XYUMjmA%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.jpeg

BillP · ‎2021-06-28

There is no program you need.

If the UPS doesn't recognize the battery it was one of the following:

Battery is faulty.
UPS is faulty.
Battery was installed incorrectly.

See Answer In Context

BillP · ‎2021-06-28

Hi,

You would need USB to Serial converter and a terminal emulation program. I user Putty for terminal emulation. You will also need the UPS Link language that is discussed in Schneider Electric FAQ FA276164 "How to download and use the APC UPS-Link Protocol Language"

t_tunccan_apc · ‎2021-06-28

thank you very much. I will buy a usb to serial cable and try

t_tunccan_apc · ‎2021-06-28

I havebben tried for more dan 24 hours but I can not do it.

If you have time, is it possible to connect my computer with teamwiever or with a program and try to help please.

my number is +90 505 703 90 62

you can write whatsapp and connect top my pc please

BillP · ‎2021-06-28

There is no program you need.

If the UPS doesn't recognize the battery it was one of the following:

Battery is faulty.
UPS is faulty.
Battery was installed incorrectly.