Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

APC Matrix 5000 SNMP Monitoring

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forΒ 
ShowΒ Β onlyΒ  | Search instead forΒ 
Did you mean:Β 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • APC Matrix 5000 SNMP Monitoring
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
112
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
23
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

APC Matrix 5000 SNMP Monitoring

Hey,


Quick question about the Matrix 5000. What cable does the comm card on the back of the Matrix use (see picture)? I am looking for the cable that fits into the empty DB9 male. Also, anyone know if it's capable of WEB/SNMP monitoring? If it's not, is it possible to change the card to an AP9606, AP9617 or AP9619?

Please see attached picture for reference.


Thank you for any help!


Mark

Attachments
Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • network_management_card
  • snmp
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

There are two MX5000's one will take cards and one will not.

See Answer In Context

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Replies 23
BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2682
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

looks like an AP9605 Powernet SNMP adapter if I had to guess..

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2682
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

In the AP9605 replaceable with the AP9606 or high end cards?

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2682
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi,


Thanks for the reply. Do you know which cable the AP9605 would use?

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

the powernet SNMP adapter only does SNMP traps - i think.

i attached the manual to this post for your reference. it should list the cable part number in there.

depending on your matrix firmware version, which erasmus was looking for, we can determine whether or not your matrix can use an AP9606 or another network management card.

Attachments
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Here is the unit information:


Serial Number P95035648777

UPS FW REV 5XM

The card is a 10BT SNMP Adapter 640-0801-B



Seeing the above information, can we replace the card?

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:23 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Negative. Looks like you have older firmware (X) and the newer cards only work with later Y or Z firmware. Also looks like it's about 15 years old. Time for a Trade-UPS maybe?

Also, winna - I'm not erasmus. πŸ˜›

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

sorry, i looked quick.. :[

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Haha no worries. πŸ˜‰

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Erasmus_apc
Sisko Erasmus_apc
Sisko

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi,

Based on our build of materials (all parts included list) for the MX5000 SKU, no network card or accessory of any kind came with the unit. If you got one from a reseller or other third party company there could have easily been something bundled with the unit. I don't believe there were any X options (special options) for the Matrix that came with a card, nor has anyone I work with heard of one. The only communication tool the Matrix was ever shipped with was a PowerChute software bundle, which would use a serial comm. cable.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi,


Thanks so much for the reply. It might not have come with a card originally, but it does have the 640-0801-B installed. Take a look at the picture at the top of this post, you'll see it. It has a serial cable that goes from the card to the Matrix. This is a common card that comes in a lot of Matrix configurations.

The installed card has a serial port. I need to set it up. Do you happen to have manuals or any instructions for it?


Any info would be greatly appreciated.


Mark

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi,


Also, if no card came with it, then what part number card can be installed in it? Because it's an older one, not all of them are compatible. Please let me know.



Thanks,E

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Erasmus_apc
Sisko Erasmus_apc
Sisko

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi,

I've never experienced a customer with that card coming pre-installed throughout a few years of working on Symmetra/Matrix products, but it matches the info given so far. The part number on it was AP9205, and it is so old and sparsely distributed that we do not have any digitally accessible documentation on it. Considering its age we certainly wouldn't have any paper manuals. You can use a AP9617/AP9619 or AP9630/AP9631 with the Matrix units if their firmware version as seen through the info/status screens on the LCD display is "Rev. Z". Any other firmware rev. will not support a network card that is currently sold...an AP9606 may work but compatibility with even that card isn't guaranteed to provide full communication. I would check with sales to confirm for pricing and availability.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

voidstar_apc
Janeway voidstar_apc
Janeway

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

You might find the PowerNet MIB useful. We only append to it, so I suspect it contains all the OIDs that the AP9205 supports. If you can get the device set up on the network (I'm afraid I have no clue how), then you could walk it with snmpwalk or similar.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:53 AM

Hi Guys,


Thank you so much for the previous information. However, every expert here was completely wrong. If you remove the card that came with the Matrix, there's nothing behind it. You can not install an AP9605/AP9607/AP9617 into this Matrix. It doesn't even matter what firmware you have, the unit does not support any WEB/SNMP cards.

Please take a look at the pictures I have included.


Anyone have any ideas?

Attachments
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

hmm never seen that before! it must be before all of our times here at APC! sorry about that...

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

PS I just know AP9605 and that is not it.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

2risky_apc
2risky_apc
Cadet

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Hi there,

The card on the left of the photo looks like an AP9605 PowerNet SNMP Adapater
The card on the right of the photo looks like an AP9205 10BT PowerNet SNMP Adapater (but without the external case).

The 9205 I have is an external box powered from the serial connection. Power it up and use SNMPview or similar to check the community string (probably public).

Hope this helps.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Hey,


Quick question about the Matrix 5000. What cable does the comm card on the back of the Matrix use (see picture)? I am looking for the cable that fits into the empty DB9 male. Also, anyone know if it's capable of WEB/SNMP monitoring? If it's not, is it possible to change the card to an AP9606, AP9617 or AP9619?

Please see attached picture for reference.


Thank you for any help!


Mark

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Hey,


Does anyone have the manual for the 640-0801-B card that is installed in the Matrix, please see picture in first post if needed. I can't set this card up. Anyone know what cable it uses? Any info would be greatly appreciated.


Mark

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:24 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Hey,


Does anyone have access to records which can indicate what WEB/SNMP card came with the MX5000?



Mark

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Is there a part/model number on that comm card? Also, I'm wondering how old it is - what's the serial # on that MX5000EU (I see part of the sticker in the picture with the model but not the serial).

As for your other question, if the Matrix has later firmware revisions (Y or Z), it will support those other cards. To find the firmware:

1. Go to the front panel of the Matrix
2. Press the far left button until UPS Diagnostics appears
3. Press the scroll button until the UPS FW REV option appears
4. Look for the first letter in the revision number. This will be the firmware revision.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

MarkGinger_apc
Lieutenant MarkGinger_apc
Lieutenant

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

Hi,


Thank you for the reply. I don't think that comm card has a part number on it, it's the standard card that came with the MX5000. I will look for the other information and post it here shortly.


Thank you and happy Holidays!

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

0 Likes
0
2684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-28 11:25 PM . Last Modified: β€Ž2024-03-14 02:52 AM

There are two MX5000's one will take cards and one will not.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Β 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings Β© 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of