APC Device IP Configuration Wizard not finding NMC...

[Anonymous user]

I've been setting up our APC NMC's over last couple of days and there is one APC NMC that will not get picked up by the wizard when it is searching. I've double checked the ethernet cable and placement in the switch. Getting green lights around the RJ-45 connector so everything looks good. Any ideas why it picked up the other 3 UPS systems but not this one? BTW, it is a Smart-UPS 2200 and the rest are Smart-UPS 3000's. Thanks for any help.

[BillP]

hi

unfortunately, this tool is not as reliable as you'd probably like so it could be a number of things.

1.) the tool works by looking for cards that are doing DHCP/BOOTP requests. if the card is not at a default state and boot mode of DHCP/BOOTP, the wizard will not find it.

2.) you mentioned green LEDs around the RJ-45 connector - i need to know exactly what you see for status LED - is it solid green, flashing green, alternating orange and green, etc - if its solid green, that indicates the card has valid IP settings and this wizard will definitely not work.

3.) if the card already got a DHCP or BOOTP address from your network, the card will also not pop up.

i would probably not waste time with this program to be honest and look towards another viable solution in [this knowledgebase article|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=3061]

hope that helps you!

[Anonymous user]

Yeah I was curious of this program's efficiency. Yesterday when I was setting up the other NMC's, it was telling me that my IP's I was adding were in use when they have never been used before. I put the program on a different laptop and it didn't say that. Haha. Oh well.

Ok, it looks like the light on the right of the ethernet cable is a flashing green light while the left is solid orange. One problem I have with not using the wizard is that I don't know the MAC address of the UPS. It is in a series of 4 other systems so I can't access it on the box.

[BillP]

i found out the other day that the only error message the program provides, no matter what the actual problem is, is "IP address already in use."

the program is going through drastic re-design in the future though.

i just want to make sure that you are looking at the jack correctly. does symbol near the solid left say 10/100 and the right hand side have a check mark or an X? just checking, depending on how you mounted the unit and are looking at it.

i think it will be ok for you to pull the card out hot, jot down the MAC, which starts with 00 C0 B&, and then insert the card back in there if you have no other solution.

if you have it mounted the way i think you do, it is telling us there are no valid IP settings on the card, with the flashing green status LED but I would just like to be sure.

[BillP]

if it is an NMC1 (AP9617, AP9618, AP9619), yes you can with the APC serial cable - 940-0024 or 940-1524 - a standard serial cable will most likely cause a dropped load. the model of the card should be on the faceplate of it near the ethernet jack.

if its an NMC2 (AP9630, AP9631), the released version of the wizard won't work with it since the card is newer and the program wasnt designed to work with it.

a new version is due out shortly to correct that.

[Anonymous user · Accepted solution]

I've been setting up our APC NMC's over last couple of days and there is one APC NMC that will not get picked up by the wizard when it is searching. I've double checked the ethernet cable and placement in the switch. Getting green lights around the RJ-45 connector so everything looks good. Any ideas why it picked up the other 3 UPS systems but not this one? BTW, it is a Smart-UPS 2200 and the rest are Smart-UPS 3000's. Thanks for any help.