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I tried to upgrade the firmware on APC AP7723 from version 3.7.1 to the latest 3.9.2.
I used "apc_hw02_aos392_g2ats392.exe" utility for upgrade. It failed with OS transfer error, but here is the detailed result log: (A.B.C.D is the masked IP address of the device)
Starting Upgrade 08/15/18: 18:28:24
-----------------
08/15/18: 18:28:24 A.B.C.D: Testing device connection
08/15/18: 18:28:25 A.B.C.D: Device connection passed
08/15/18: 18:28:26 A.B.C.D: Testing FTP Log-in
08/15/18: 18:28:30 A.B.C.D: FTP Log-in passed
08/15/18: 18:28:31 A.B.C.D: Saving data file
08/15/18: 18:28:46 A.B.C.D: AOS Prior to firmware transfer: Network Management Card AOS v3.7.4
08/15/18: 18:28:46 A.B.C.D: APP Prior to firmware transfer: Automatic Transfer Switch APP v3.7.1
08/15/18: 18:29:12 A.B.C.D: Saving event & configuration files
08/15/18: 18:29:21 A.B.C.D: Transferring OS
08/15/18: 18:31:17 A.B.C.D: ERROR --> OS transfer failed
Of course unloaded source was disconnected at that time when warning message appeared by the upgrade utility.
I found http://www.apc.com/ca/en/faqs/FA156178/ and tried to follow steps which described in NextGenRackATSg2atsUpgradeInstructions_V6.pdf
The problem is that when I re-run the upgrade utility it drops "Incompatable HW". Here is the result log:
Starting Upgrade 08/23/18: 13:54:56
-----------------
08/23/18: 13:54:56 A.B.C.D: Testing device connection
08/23/18: 13:54:56 A.B.C.D: Device connection passed
08/23/18: 13:54:57 A.B.C.D: Testing FTP Log-in
08/23/18: 13:55:01 A.B.C.D: FTP Log-in passed
08/23/18: 13:55:02 A.B.C.D: Saving data file
08/23/18: 13:55:02 A.B.C.D: Information --> Unable to verify previous version
08/23/18: 13:55:03 A.B.C.D: ERROR --> Incompatable HW
08/23/18: 13:55:03 A.B.C.D: Incompatable HW: apc_hw02_aos_392.bin
08/23/18: 13:55:03 A.B.C.D: Incompatable HW: sec/
Right now device is available only thru telnet. Web interface reports:
g2sh5FQU0hzuMsHVYBkugA%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.pngHere are the device information from telnet:
American Power Conversion Network Management Card AOS v3.9.2
(c) Copyright 2009 All Rights Reserved
-------------------------------------------------------------------------------
Name : Unknown Date : 08/23/2018
Contact : Unknown Time : 11:43:42
Location : Unknown User : Administrator
Up Time : 7 Days 19 Hours 9 Minutes Stat : P+ N+ A-
-----------------------------------------------------------------------
About System
Model Number : AP7723
Serial Number : 5A1622T5XXXX
Manufacture Date : 06/01/2016
Hardware Revision : 01
MAC Address : 00 C0 B7 F3 XX XX
Flash Type : AMD A29DL322DB
Press to continue...
-----------------------------------------------------------------------
Module Information
Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 392 Sector : 16
Date : 07/06/2016 Time : 15:12:05
CRC16 : C3FF
Press to continue...
Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 392 Sector : 47
Date : 07/06/2016 Time : 15:12:05
CRC16 : C3FF
Is there any idea to get back the into operation? At the moment there is no load on the device but it is not physically reachable to me.
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