Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

APC 5000RMI5U avr relay failed twice

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • APC 5000RMI5U avr relay failed twice
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
110
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
5
897
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

APC 5000RMI5U avr relay failed twice

We have HP c7000 with 6 power supplies and HP MSA 2000 SAN with additional disk cage. It is protected with Smart UPS 5000RMI5U. Everyting has been working fine for 8 months, but in last month AVR relay on UPS failed twice ( UPS does not want to power up, all LEDs blinking). UPS went to service, returned, worked fine for two weeks and nw failed again. Load is less than 30%, so what could be the problem? What should I check first?

Please help. Thank you

Message was edited by: tivi

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
896
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

i am not sure if service policies are different, but in the USA, if this UPS is under warranty, we would replace it. even if you clear the error, it will come back, as you have seen when the relay is needed. this shouldnt be a 'servicable' part and woiuld require an entire UPS replacement.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 5
Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
896
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

lvan,

I apolgoize for the problem you are having. It appears to be an internal fault in the unit circuitry. Is the power coming from the wall normal to the UPS? Did the UPS transfer to battery frequently? Did you talk to APC Customer Care Center in your region again?

Reply

Link copied. Please paste this link to share this article on your social media post.

Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
896
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

lvan,

Do you have a management software installed on your system or NMC access to view the UPS logs? If so, did the AVR relay failed issue correct itself after some time? or Did you reboot the UPS to have it work fine again? Could you please attach a file of the event and data logs which recorded during the failures? This will give us some insight to the issue. Secondly, Is your unit under warranty?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
896
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

Hi,

Yes, unit is under warranty. It has already been serviced because of the same problem (3 weeks ago). AVR relay failed message doesn't go away (issue doesnt correct itself after some time), rebooting UPS doesn't help either. I tried rebooting it with no load at all, but the problem remains. UPS boots, all LEDs blink several times, and then it shuts down. We have APC ntework shutdon software on all clients, and there is management card in the UPS, so I can send you the logs tomorrow (UPS is disconnected so I cant reach it via VPN). Do you have any idea what could cause problem repetedly? Defective unit, dirty current or something else? I can keep servicing it as long it is under warranty, but it is not a solution because it keeps happening.

I will send all the logs tomorrow, meanwhile, thanks!

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
896
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

Hi,

No reason to apollogise, no equipment is perfect. I just want to see is there anyithing I can do to prevent it.
Here are all the logs (voltage, system, and error codes sent by SMTP).
Hope they help.

Thank you, Techie

Attachments
Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

0 Likes
0
897
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:29 PM . Last Modified: ‎2024-03-14 04:27 AM

i am not sure if service policies are different, but in the USA, if this UPS is under warranty, we would replace it. even if you clear the error, it will come back, as you have seen when the relay is needed. this shouldnt be a 'servicable' part and woiuld require an entire UPS replacement.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of