APC 1500 PRO - Powerchute Business - failed to apply configuration

[BillP]

This question was originally posted by Pablo on APC forums on 11/7/2013

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Windows Server 2012

Powerchute Business agent/server/console in the same server

USB connected directly

Windows detects the UPS

in device list configuration im gettin failed to apply configuration profile

how can i fix it?

thanks

[BillP]

This reply was originally posted by Pablo on APC forums on 11/7/2013

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Windows Server 2012

Powerchute Business agent/server/console in the same server

USB connected directly

Windows detects the UPS

in device list configuration im gettin failed to apply configuration profile

how can i fix it?

thanks

[BillP]

This reply was originally posted by Pablo on APC forums on 11/7/2013

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Ok, i founded...

this is my error

If the system where the Agent is installed has more than 1 network card, the

PowerChute Business Edition Server may not be able to locate the Agent. If this

is the case, check TCP/IP properties for it's binding order. Make sure the IP of

the card you are adding to the configuration is the first item in the TCP/IP

binding order.

the server 2012 has 2 nic cards in team mode.

server/agent/console are on the same server

how can i fix it?

thanks

[BillP]

This reply was originally posted by Angela on APC forums on 11/7/2013

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Within Windows, you need to verify the binding order of your NICs. PowerChute Business Edition will use the first one.

These instructions may help -> http://technet.microsoft.com/en-us/library/cc732472(v=ws.10).aspx

[BillP]

This reply was originally posted by Pablo on APC forums on 11/10/2013

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Mi list is:

vEthernet

Team

nic 1

nic 2

nics, are both phisycal network cards.

they both works in team and thats how vethernet is where i set up my IP v4.

IP are disabled in nic1, nic 2 and team

i only have 1 ip working in this pc

disable, firewall, antivirus, and still cant get my configuration to apply..

any ideas?

thanks

[BillP]

This reply was originally posted by Bill on APC forums on 11/11/2013

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Hi,

Open a web browser on the system running the agent, server, and console and enter https://127.0.0.1:6547 to verify the Agent is accessible. If it is open the Console click on Tools - Device List and add 127.0.0.1

[BillP]

This reply was originally posted by Pablo on APC forums on 11/11/2013

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i can open the agent via web browser but im getting this error

     

Device Communications

Not Established

[BillP]

This reply was originally posted by Pablo on APC forums on 11/12/2013

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anything to do?

i cant get it to work

[BillP]

This reply was originally posted by Bill on APC forums on 11/12/2013

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Hi,

Please enable 1 of the physical NICs with an IP v4 address, uninstall PCBE Agent and reinstall allowing the software to auto discover the UPS. If the software auto discovers then check the web interface again to verify that the UPS is communicating with the Agent.

[BillP]

This reply was originally posted by Pablo on APC forums on 11/13/2013

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i will try it.

anyway, agent is auto discovering the UPS in the 192.168.x.x (the same computer where the server is installed) or in 127.0.0.1.

[BillP]

This reply was originally posted by Pablo on APC forums on 11/22/2013

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Cant get the PCBE to work

Then i intalled server/Agent on a Windows 7 sistema and still not working

im getting "failed to apply the configuration profile"

updated java, disabled firewall and antivirus.

whats wrong?

[BillP]

This reply was originally posted by Angela on APC forums on 11/22/2013

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Maybe I missed this in the beginning but is this a Back UPS? PowerChute Business Edition does not work with Back UPS products via USB. You can verify the part number of the UPS on the back or bottom of it.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 11/22/2013

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Hi,

When you open the PowerChute web interface https://127.0.0.1:6547 or https://server IP:6547 and it reports Device Communications not Established then the PBEServer will not be able to discover the device and you will see the error "failed to apply configuration profile". If the web interface does display the UPS information then the most common cause of your issue is the user name and password do not match for the Agent and the Server. Knowledge base document FA159590 discusses "failed to apply configuration profile"

Also, as Angela wrote if the UPS is a Back-UPS Pro 1500 PowerChute Business Edition Agent will not discover the UPS. With a Back-UPS Pro you should install PowerChute Personal Edition. Other software options are Windows Power Options in the control panel or APCUPSD.