AP9631 not accessible via Web Browser

[Dr._Tiki_apc]

This was originally posted on APC forums on 8/5/2011

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Receiving the following when trying to hit the NMC via a web browser:

+++++++++++++++
Error: The application was not able to load.
You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.
+++++++++++++++


I have tried downgrading the BIN files to 5.1.3 and then upgrading back to 5.1.5. Tried manual FTP of just the Application Module BIN file. I also tried a ResetToDef but keeping the IP information. The card is installed in a Smart-UPS RT 6000 XL

I just can't seem to get the web page to load correctly.

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American Power Conversion Network Management Card AOS v5.1.5
(c) Copyright 2010 All Rights Reserved Smart-UPS & Matrix-UPS APP v5.1.5
-------------------------------------------------------------------------------
Name : Unknown Date : 08/04/2011
Contact : Unknown Time : 20:23:33
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 11 Minutes Stat : P+ N4+ N6+ A!


Type ? for command listing
Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

apc>
apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: ZA1032030050
Hardware Revision: 05
Manufacture Date: 08/07/2010
MAC Address: 00 C0 B7 52 4C 85
Management Uptime: 0 Days 0 Hours 2 Minutes

Application Module
---------------
Name: sumx
Version: v5.1.5
Date: Feb 25 2011
Time: 09:12:15

APC OS(AOS)
---------------
Name: aos
Version: v5.1.5
Date: Oct 7 2010
Time: 13:38:43

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57

apc>

[BillP]

This reply was originally posted by Angela on APC forums on 8/5/2011

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you can't do a manual FTP of just the application. you have to do both AOS and app.

i'd recommend redownloading the .exe file for the firmware just incase theres an issue with it then doing manual FTP of the bootmon file, then AOS, then sumx file and see what you get. ensure you follow the manual FTP instructions for AP9631 listed here-> http://nam-en.apc.com/app/answers/detail/a_id/768

since its an AP9631, USB might also be an option...thats in that link i provided too.

[Dr._Tiki_apc · Accepted solution]

This was originally posted on APC forums on 8/5/2011

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As far as the Manual FTP, I did do all files, but since then I did downgrade to 5.1.3 and back to 5.1.5 again using the EXE.

It is working now though but I am not sure as to what fixed it. I tried formatting the NMC right after I posted my original message and then tried upgrading via USB (per your linked instructions) but the status light on the USB kept blinking for close to an hour. I tried resetting the NMC and noticied the reset button seemed to have been stuck down. After fixing that, the NMS came back online with no IP address. I re-entered the IP information and Viola!

None the less, it's working and it's now added to our InfraStruxure Central so all is good.