AP9630 stack 36 overrun 1min restart loop

[Jerome_bana_apc]

This was originally posted on APC forums on 5/19/2010

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Hi

We got 4 smart ups 5000 with network management card, 3 got ap9617 and work fine but for some reason the one with AP9630 seems stuck in a loop of stack overrun and warmstart.
Attached to this post is the 3 files suggested for support, config.ini, event.txt and data.txt.

the firmwares used are :
Network Management Card AOS v5.0.1

Smart-UPS & Matrix-UPS APP v5.0.0

The power unit work fine, it's just the connection to the card creating problem and making warning and calls for our surveillance programms (APC and nagios)

Any idea what to change ?

[Jerome_bana_apc]

This was originally posted on APC forums on 5/19/2010

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seems upgrading firmware to 5.1.1 fixed the problem, 5 min no warmstart again.

edit : I was wrong :
19.05.2010 13:14:04 UPS: Restored the local network management interface-to-UPS communication.
19.05.2010 13:13:50 System: Network service started. System IP is 10.0.0.28 from manually configured settings.
19.05.2010 13:13:41 System: Warmstart.

Message was edited by: Jerome_bana

[Jerome_bana_apc]

This was originally posted on APC forums on 5/19/2010

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the update changed the stack overrun thing.

now it does still warmstart but only every 12 min ish

[BillP]

This reply was originally posted by Angela on APC forums on 5/19/2010

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if you FTP to the card and navigate to the /dbg directory, is there a text file in there that you can download? or paste the contents of the file?

also, i attached firmware 5.1.3 for smart ups to this post, it is the latest version.

please see if you can upgrade to that for us. you can check the /dbg directory first for that file though.

[Jerome_bana_apc · Accepted solution]

This was originally posted on APC forums on 5/19/2010

---

Hi

We got 4 smart ups 5000 with network management card, 3 got ap9617 and work fine but for some reason the one with AP9630 seems stuck in a loop of stack overrun and warmstart.
Attached to this post is the 3 files suggested for support, config.ini, event.txt and data.txt.

the firmwares used are :
Network Management Card AOS v5.0.1

Smart-UPS & Matrix-UPS APP v5.0.0

The power unit work fine, it's just the connection to the card creating problem and making warning and calls for our surveillance programms (APC and nagios)

Any idea what to change ?